VPNJT / Contact Support
For help with subscription imports, connections, orders, or refunds, submit a ticket through your account dashboard. Keep follow-up details in the same ticket to track progress.
You need to be logged in to submit a ticket. No email address is required—create an account with a username and password.
Account dashboard
For connection issues, subscription imports, plan data, order checks, or refund requests. Sign in to describe the issue, then add any follow-up details to the original ticket.
Response times depend on the progress shown in your ticket. We don't guarantee a fixed response time. Check your ticket for replies after submitting it.
Go to tickets →No contact email has been published, and email support is not available on this page. Use a ticket in your account dashboard to document an issue, check an order, or request a refund.
No email response time is available. Please refer to replies in your support ticket.
Telegram
No Telegram contact account has been published, and Telegram support is not available on this page. Submit a ticket for connection troubleshooting or account issues.
No Telegram response time is available. Never send account credentials or payment details to unverified accounts.
Tell us which platform you're using, the route name shown in your client, and what you were doing when the error occurred. Specify whether you couldn't import the subscription, establish a connection, or access a particular service after connecting. Include the exact error message. Before sharing a screenshot, hide your account details and subscription URL.
If the issue occurs only on a particular network or at certain times, include that information too. Check the getting started guide for the import steps, then look for troubleshooting advice in the Help Center. If the issue persists, list the steps you've already tried in your ticket.
Include the order number to check, the plan you selected, and the order status shown in your dashboard. Payment methods include Alipay, WeChat Pay, and USDT. If you attach a payment record, show only the details needed to verify the order and hide other transaction information.
VPNJT offers a 60-day, no-questions-asked refund policy. Read the refund policy before submitting your request through a support ticket. Refund updates are provided in the ticket.
Passwords, subscription links, and access tokens are account credentials. Never include them in a ticket or share them publicly. Describing the error is usually more helpful for troubleshooting than sending your full configuration.
Add new error messages, troubleshooting results, or order status updates to the original ticket instead of opening multiple tickets for the same issue. If you haven't received a reply yet, keep the ticket and check back later. We don't guarantee a fixed resolution time.